| (Copyright 2004 by the Sun-Sentinel)
Phil Holland has had a lifelong love affair with being an
entrepreneur, even when he made his own mistakes in business and at one
point, nearly went broke.
"Entrepreneurs are of a mind-set that is more guts than
brains. It's not often they want to hear advice," Holland says.
Holland, now 78, gives his two cents anyway through
MyOwnBusiness.org. The Web site offers a free online course for
entrepreneurs. Some 70,000 people a month take the course, which is
available in four languages.
Operating a business "is simple if you know where the
pitfalls are," Holland says. "For those who don't, it's like walking in a
minefield."
Holland calls himself "the No. 1 authority on making
mistakes." His course is based on lessons learned from the businesses he
has owned including the Yum Yum Donut Shops, which became one of the
largest privately owned doughnut chains in the United States.
Holland opened his first business, which sold machines to
make doughnuts, when he was in his early 20s and later sold it to
Pillsbury. But in his mid-40s, he tried to franchise a Mexican restaurant
concept. That didn't fare so well. "We didn't know much about Mexican
food," Holland explains. "It's a terrible mistake unless you've had
personal hands-on experience in a business."
He had moved too quickly with an unproven concept. "Don't
try to expand the business until you know that the pilot plan works
first," Holland warns.
In 1970, Holland founded Yum Yum Donut Shops in
California with just $5,000. In his first year in that business, Holland
did everything from making the doughnuts to washing the windows --
something he would advise other business owners to do. "More often than
not what can appear to be a great concept does not work in reality," he
explains.
He sold his interest in Yum Yum in 1989. After the 1992
riots in Los Angeles, Holland decided to start the nonprofit My Own
Business Inc. He held night classes and taught residents how to start a
business in the nearby Compton neighborhood.
But Holland recognized his lessons could reach a larger
audience on the Internet. His wife converted two of his books on
entrepreneurship into the online lessons.
The 12-session online course helps small business owners
avoid common pitfalls. Classes include picking the right business,
preparing a business plan, financing, accounting and cash flow, leasing,
permits, insurance, marketing, employee training, expanding the business,
and e-commerce.
The Small Business Administration at www.sba.gov links to
the courses, which are offered in English, Spanish, French and Mongolian,
which was requested by the World Bank.
The site is helpful to people who are unemployed and
recent immigrants who are looking to start their own businesses, he
says.
One way is to start a "moonlight" business while still
employed; many people have done so by opening an eBay store. "Start a
business in that spare bedroom," Holland says.
Where people often go wrong is the business they choose
to start, he says. "If you're going to start a convenience store, for
heaven's sake, go to work for 7-Eleven."
Business owners should pay special attention to the
lessons on accounting and cash flow, Holland says. "People would think
that anyone is crazy if they would play a sport and not know how to keep
score."
Holland says it's important for the new business owner to
go through the entire online course, not to skip around. "Entrepreneurs
can avoid disaster by reading chapters 1, 2 and 3, but may sign a lease
that will drown them," he says. "We think each topic is important."
Marcia Heroux Pounds can be reached at
mpounds@sun-sentinel.com or 561-243-6650. |