If you don't know the business, hire a company that makes sure to research it for you.

My name is John Fellegi. I am the owner of Whittier Car Wash in Whittier, California, on Ocean View and Whittier Boulevard. Anybody who is going in business, I recommend to do your homework before you get into business. Do your research on all the aspects of the business, what good comes and goes, which one you need to accomplish. Make sure you have enough funds to cover you for at least the first year. Don't spend money until you earn it. If you don't know the business, hire a company who makes sure to research it for you.

I researched this place very thoroughly because I didn't want to be failed. I did it; I've been here five and a half years now, and I think I'm doing very well here. Even in the rainy season when a car wash is very viable for that, I did OK, even this year with a lot of rain. I feel if you give the customer what they expect plus a little bit more, they will come back to you, and they will patronize your business, and they will recommend you to other people. If you don't do that, they will bad-mouth you.

I have a philosophy. People long forget how much they paid for a good job or a good service, but they will never forget if a bad service occurred in the business. I like to be in business. You're self-sufficient because what you do for yourself is reflected on your family and everybody else as long as you do whatever is legal and honest.