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Session 3: Customer feedback

Session Quiz

  1. Since complaining is not pleasant, it's hard to get feedback from restaurant customers.
    2.

  2. The red star cash register tape is used to assess product quality.

  3. What are some methods a business can use to get feedback?

  4. Which is the better business?

  5. What are some different methods of getting feedback?

  6. Should you look at competitors or other businesses for ideas?

  7. An Internet business is not a good resource for getting feedback.

  8. Adults give better feedback than children.

  9. Feedback consists of positive, negative or neutral ratings. Which is the most helpful?

  10. A feedback program should be conducted every 3 to 5 years.

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Getting financial controls in place | Getting your team in place | Customer feedback | Achieving lowest expenses | Develop negotiating skills | Alternatives for capital allocation | E-commerce | Growth by duplication | Vertical integration | Franchising your business | Global expansion | Buying businesses | Public ownership | Selling your business | Considerations for family succession

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